99a9 Privacy Policy

99a9 ("we", "our", "platform") operates a safe and reliable online entertainment platform for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you visit or use our website 99a9.bar, how that information is used, and how it is kept secure.

By using this website, you are considered to have agreed to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services. This Policy should be read as part of our Terms and Conditions.

This Policy applies only to individuals who interact with us directly through the 99a9 platform. Any third-party website links on our website have their own privacy policies, and we bear no responsibility for those.

99a9 collects two types of information: (a) information you voluntarily provide, and (b) information automatically collected during your use of the platform.

Information Provided Directly

• Identity Information: Your full name and date of birth (for age verification).
• Contact Information: Email address and mobile number.
• Financial Information: Details of your payment method (relevant details for bKash, Nagad, Rocket, Upay, or bank account).
• Identity Verification Documents: National ID or passport information when required by law.
• Support Communications: Details of what you write to us via live chat or email.

Automatically Collected Information

• Device and Browser Information: Your device type, operating system, and browser version.
• IP Address: The IP address of your internet connection.
• Usage Patterns: Which pages you visit, how long you stay, and which games or sections you use.
• Cookie and Tracking Information: Information collected via session cookies and similar technologies (see section 8 for details).
• Transaction History: Records of deposits, withdrawals, and gaming activity.

99a9 collects your information only for specific, clear, and lawful purposes. Each purpose is described below:

1. Account Management: To create, verify, and manage your account — including age verification (21+) and identity confirmation.
2. Payment Processing: To handle secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
3. Customer Support: To resolve your questions, complaints, or issues — via 24/7 live chat and email.
4. Fraud Prevention: To ensure account security and detect unauthorised activity.
5. Legal Compliance: To meet our obligations under applicable laws and regulations.
6. Platform Improvement: To analyse usage patterns and improve our services.
7. Communications: To send important account updates, security notices, and relevant information.
8. Responsible Gaming: To identify problematic gaming behaviour and provide necessary support.

Your information will not be used beyond the purposes listed above. Before using your information for any new purpose, we will notify you and obtain your consent where required.

99a9 treats the security of your personal information with the highest importance. We use the following technologies and measures:

• SSL/TLS Encryption: All data transferred between our website and your browser is protected with 256-bit SSL encryption.
• Data Encryption: Sensitive information stored on servers (passwords, payment details) is kept in encrypted form.
• Access Controls: Only authorised staff can view the information necessary to carry out their specific responsibilities.
• Regular Security Reviews: Our systems undergo regular security testing.
• Firewalls and Intrusion Detection: Advanced technology is used to prevent unauthorised access.

Data Retention Period: We retain your information for as long as your account is active or as needed to provide services. Information may be retained for longer periods to meet legal obligations, resolve disputes, or enforce our agreements. While it is not possible to guarantee complete security of data transmission over the internet, we make every effort to protect your information.

99a9 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

1. Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners — only the information necessary to process transactions.
2. Technology Service Providers: Trusted providers engaged for hosting, database management, and security services — who work with us under strict confidentiality agreements.
3. Legal Authorities: Information may be provided in compliance with applicable law in response to court orders, legal processes, or legitimate requests from government bodies.
4. Fraud Prevention: With relevant authorities to help detect and prevent financial crime or fraud.
5. Business Transfers: In the event of a business merger or acquisition, the receiving party will be bound by the terms of this Privacy Policy.

Before sharing information with any third party, we ensure they maintain adequate data protection measures.

As a user of 99a9, you have the following rights over your personal information:

• Right to Access: The right to receive a full list of the information we have collected about you.
• Right to Rectification: The right to request correction of your information if it is inaccurate or incomplete.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances. However, where legal obligations exist, it may not be possible to delete all information.
• Right to Restrict Processing: The right to request that use of your information be limited in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to certain uses of your information.
• Right to Withdraw Consent: The right to withdraw consent at any time for any information processed on the basis of consent.

To exercise any of the above rights, contact us at [email protected]. We will process your request as soon as possible.

99a9 strictly provides services only to those aged 21 and above. We do not knowingly collect information from any minor.

Age is verified at the time of account registration. If we receive credible information that a user is under 21, we will immediately suspend the relevant account and delete the collected information. If you become aware that a minor is using our platform, please contact us.

99a9 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

Types of Cookies

• Essential Cookies: Required for the basic functionality of our website — such as maintaining login sessions. The site cannot function properly without these.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Analyse usage patterns to help us understand how to improve our website.
• Security Cookies: Help detect fraud and keep your account secure.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some website functionality.

Our servers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that the destination country has adequate data protection measures in place, or that we have put appropriate contractual safeguards in place.

Any international data transfer is conducted under the terms of this Privacy Policy and applicable law. We never transfer information to a country where adequate protection cannot be guaranteed.

99a9 reserves the right to update this Privacy Policy at any time. When significant changes are made, we will:

• Update the date on this page.
• Send a notification to your registered email.
• Obtain your consent at your next login if required.

Continued use of our platform after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly to stay informed of the latest version.

Your personal information is an important part of our responsible gaming programme. By analysing your gaming patterns, we can identify potentially problematic behaviour and provide support where needed.

Information used for this purpose is always kept confidential and used solely for the user's wellbeing. If you wish to object to this use of your information, please contact us — however, this may limit certain protective features on your account.