99a9 Terms & Conditions

1 General Provisions

99a9 ("Platform", "we", "our") is an online casino and betting service provider. These Terms form a legal agreement between you and 99a9. From the moment you access the platform and by using any of its services, you are considered to have agreed to these Terms.

In addition to these Terms, our Privacy Policy and Responsible Gaming Guidelines also apply. These documents complement each other and are effective together.

We reserve the right to modify these Terms at any time. Continuing to use the platform after any changes means you agree to the revised Terms.

2 Eligibility & Registration

To create an account on 99a9 and use its services, you must meet the following conditions:

• You must be at least 21 years of age.
• You must not be located in any area where receiving such services is prohibited by law.
• All information provided in your account must be truthful, accurate, and complete.
• Each person may open only one account — multiple accounts per person are strictly prohibited.
• You will operate the account on your own behalf, not as a representative of anyone else.

3 Account Management

After registration, each user is responsible for the security of their own account. The following must be observed:

• Login credentials (username and password) must be kept completely confidential and must not be shared with anyone.
• Using a strong password and changing it regularly is recommended.
• Attempting to access another person's account is strictly prohibited.
• Any suspicious activity noticed on your account must be reported to our support team immediately.
• You are responsible for all transactions carried out from your account.

As part of identity verification ("KYC"), 99a9 may request additional documents or information at any time. Withdrawal functionality may be restricted until the verification process is complete.

4 Deposits & Withdrawals

Transactions on 99a9 are convenient and secure. We support the most popular payment methods in Bangladesh.

Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks).

Additional rules regarding deposits and withdrawals:

• Only payment accounts registered in your own name may be used — use of third-party payment accounts is strictly prohibited.
• All wagering requirements on active bonuses must be met before submitting a withdrawal request.
• Deposited funds may only be used for legitimate gaming activities.
• Additional bank or mobile operator charges may apply to transactions; these are not covered by 99a9.
• We reserve the right to carry out additional verification for any suspicious transaction.

5 Bonuses & Promotional Offers

99a9 provides bonus offers for its users. Each bonus has specific terms and conditions that must be met.

Welcome Bonus:

General bonus rules:

• The welcome bonus can only be claimed once per account.
• Winnings from a bonus cannot be withdrawn before the wagering requirement is met.
• If a bonus is not used within the set period from the date it was issued, it will be cancelled.
• In cases of bonus abuse or fraud, the bonus and related winnings will be forfeited.
• The specific terms and conditions for each promotional offer will be stated on that offer's page.

6 Betting & Gaming Rules

The following general rules apply to gaming and betting activities on 99a9:

• The specific rules for each game or bet can be found in the relevant game interface.
• Odds or results displayed incorrectly due to a technical error will not be valid, and we reserve the right to void bets in such cases.
• Betting is available on cricket, football, kabaddi, and various other sports; each market's own rules apply.
• Live game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, Microgaming, and others) operate under their own rules.
• The use of automated betting software, bots, or any automation tools is prohibited.
• In the event of a dispute over a gaming result, the relevant game provider's server logs will be considered final.

7 Prohibited Activities

Any of the activities listed below are strictly prohibited on the 99a9 platform:

• Using the platform for money laundering or any unlawful financial activity.
• Fraud, deception, or attempting unauthorized access to other users' accounts.
• Bonus abuse — circumventing bonus terms and conditions through multiple accounts.
• Exploiting vulnerabilities in the platform's software or systems.
• Harassing, intimidating, or engaging in harmful behavior toward other users.
• Operating an account on behalf of or for use by minors (under 21 years of age).
• Attempting to reverse-engineer any part of the platform or accessing it without authorization.

8 Privacy & Data Protection

We place the highest importance on protecting your personal information. The 99a9 platform uses SSL encryption to keep your data completely secure.

Details on how we collect, use, and protect your information can be found in our Privacy Policy. Key points:

• Your information will never be sold to third parties.
• Only the information necessary to provide services and ensure security is collected.
• Information may be shared as required for identity verification and to comply with applicable legal obligations.
• Requests to access, correct, or delete your personal information can be made through our support team.

9 Responsible Gaming

99a9 is firmly committed to responsible gaming. We want every one of our users to enjoy gaming in a healthy, controlled, and entertaining way.

• You may request a temporary or permanent voluntary restriction or closure of your own account.
• Contact our support to set deposit limits, session time limits, or betting limits.
• If you know someone who appears to be suffering from a gambling addiction, encourage them to seek professional help.
• This service is only for those aged 21 or older.

For more information, visit our Responsible Gaming page.

10 Limitation of Liability

To the maximum extent permitted by law, 99a9 is not liable for the following:

• Any loss caused by internet connection outages or technical issues.
• Loss resulting from a user's negligence or breach of these Terms.
• Defects in the software or services of third-party game providers.
• Force Majeure — natural disasters, government restrictions, or other uncontrollable events.
• Information about 99a9 displayed on unauthorized third-party platforms.

In the event of a dispute, 99a9's support team will assist with resolution. Game server logs and platform records will be considered final evidence in the settlement of all disputes.

11 Changes to Terms

99a9 reserves the right to modify, add to, or cancel these Terms at any time. When changes are made:

• For significant changes, notice will be provided to users via their registered email or on the platform.
• Continuing to use the platform after revised Terms are published means you have accepted the new Terms.
• If you do not agree to the revised Terms, please contact support to close your account.

You can check the "Last updated" date at the top of this page to see when the Terms were most recently changed.

12 Account Suspension & Closure

99a9 reserves the right to temporarily suspend or permanently close a user's account in the following circumstances:

• Violation of any provision of these Terms.
• Suspicion of fraud, deception, or money laundering.
• Failure to verify identity or provision of false information.
• Suspicion of operating multiple accounts.
• Significant violation of bonus rules.

You can also voluntarily close your account yourself. In that case, please contact our 24/7 support team:

If there is any balance remaining at the time of account closure and the account was not closed due to a violation of the terms and conditions, the remaining balance will be returned after the verification process is complete.